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At Bizmanualz, we are constantly looking for improvement opportunities. Usually, these are small, incremental improvements that add up to make a positive impact to our customers, our internal processes...
View ArticleSometimes, Listening To Your Customers Means Changing Your Story
This post is about effective deployment of Voice of the Customer (VOC), quality-speak for taking action to reflect what your customers want in your products and communications. This is a continuation...
View ArticleHelping Customers Find Their Voice
This month our theme is voice of the customer. This is very coincidental because this is also the month we have undergone our ISO 9001 Certification audit (as anyone following our blog surely knows…)....
View ArticleCustomer Satisfaction: A Story of Unmet Expectations
No matter how much you want to please your customers, you will not please every one. That’s not news to anyone out there (I hope). But, pleasing customers is especially difficult when there is no...
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Hearing the Voice of the Customer: User-Driven Design
We recently began looking for companies to take part in a beta test of our new policies and procedures management system Bizmanualz OnPolicy.com. We’re giving companies like yours the opportunity to be...
View ArticleTop 10 Business Problems Solved by Policies and Procedures
Policies and procedures provide the framework and direction for addressing many common business problems your organization might face. Let’s look at the top ten business problems solved by Policies...
View ArticleAre Your Expectations the Same as Your Objectives?
To some, there’s an enormous difference between expectations and objectives. Our expectations are based on such factors as “the social contract”, our knowledge, and our personal experience. Objectives...
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